Please make sure to read it in detail before you continue to use our website and services.
1. Information That We Obtain From You
We may or may not collect, process, and store the following information about you:
Information that you provide us with, like your name, address, email, telephone number, details of your home, office, or business, and any information about you shown by photographs of your property which you provide us with (or which you permit us to take), and any other information that you choose to voluntarily provide, when you:
Complete contact or enquiry forms via our website.
Contact us via telephone or email.
Contact us via post.
Report an issue with any of our services.
Information about your computer, including your IP address, operating system and Internet browser. This is statistical data about our users browsing actions and patterns, and does not reveal the identity of any individual.
We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, credit reference agencies, fraud prevention agencies and debt collection agencies), and we may obtain information about you through them.
2. The Use of Information We Obtain From You
We use the information we get from you to:
Administer accounts you have with
Manage your bookings or booking enquiries, and to arrange the providing of services by your service provider;
Carry out our obligations coming from any contracts between you and our company.
Provide you with the information, products and services that you request from us.
Communicate with you about any comments, complaints, queries or feedback you may have about us or the services.
We will provide your data to the service providers, who are appointed to provide services/deliveries to you, for the purpose of providing said services. This information may include (i) your name, address and contact details; (ii) details about your property and services you requested, together with any relevant photographs you may have provided; (iii) the non-binding quote we have provided you with.
4. Storing Your Personal Data
All information you provide us with is stored on secure servers in the United Kingdom and USA. We have taken security measures appropriate to the nature of the information stored and the harm that might come from a breach of security.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site you are responsible for keeping this password confidential. We ask you not to share such passwords with anyone else.
All payments made through our website are processed by our selected third party payment processing services, PayPal. Such payments are encrypted with Secured Sockets Layer technology. We do not store any of your credit or debit card details in connection with your payment.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our websites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
5. Disclosing Your Information
We may disclose your personal information; if we are under an obligation to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce the Services Terms and Conditions and other agreements; or to protect the rights, property or safety of our company, our customers, or others. This includes exchange of information with other companies and organisations for the purposes of fraud protection and reduction of credit risk;
If you do not make payments that you owe in relation to any services provided to you by us the service provider, in which case we may disclose your personal data to credit reference agencies and to fraud prevention agencies for the purposes of fraud prevention. We may also disclose your personal data to debt collection agencies which may use your information to trace your whereabouts and recover the debts that you owe. The information which we provide to such agencies may in turn be provided by those agencies to other organisations which may use your personal data to perform similar checks. Information recorded by fraud prevention agencies may be accessed by organisations in other jurisdictions.
6. Your Rights Regarding Your Information
You have the complete right to ask us not to process your personal data for marketing and other commercial purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes. You can also exercise the right at any time by contacting us using the contact details mentioned in paragraph 8 below.
The Act gives you the right to access information that we hold for you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we keep about you.
7. Linking To Third Party Websites
Sometimes our websites may contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please make sure to check these policies before you submit any personal information to these websites.